Manually initiated exercise not saving.

[wmcvey]

I have about a 50% success rate at a walk that I've initiated manually through the Fitbit app being saved into the dashboard. I'll start the exercise walk, it's recording as normal through the hike, it's counting off the time and distance as I go. At the end of the walk everything looks normal. I'll pause the app first, then hold down to finish button for 2 seconds as you're supposed to and it appears to record and give you some congratulations for your walk message. But then only 50% of the time this exercise will stay in memory to be referenced later in your dashboard exercise history. I can go back a minute later and it's either there as it should be with all the details and map or not there at all like it never happened.

[USAF-Larry]

@wmcvey, on the times that it does not save the activity, did you pause the tracking and start it again before ending it?

[wmcvey]

Yes, Believe it was pause during the walk. When sitting down to rest I'll pause the app till I'm up and walking again. It seems to go back and continue the counting of the distance and time.

[USAF-Larry · Accepted solution]

This has been a problem for some time, @wmcvey, that if the activity tracking was paused and restarted then it is not saved after the activity is finished.  But, if it is not paused & restarted during the activity, it will save it at the end.

[wmcvey]

Thank you so much. You'd think that customer service would had know this when I called them a few days ago. The only thing they had to offer me was to reboot my Fitbit One, which I knew was not going to fix anything. But your explanation seems to make the most sense, a glitch with the Fitbit app. Never could understand why it was a hit or miss thing, now I know. Have a HTC myself, second one. Now have the HTC 10, and love it. Thanks again, Bill