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Many many attempts needed to sync

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‎01-13-2018 15:55

‎01-13-2018 15:55

New Alta he, need many attempts to sync. It is getting worse day by days. I use android, samsung 7s, and app it fully updated. Nothing else connected by Bluetooth to phone so there's no interference 

struggling runner
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‎01-16-2018 08:32

‎01-16-2018 08:32

Hello @kellik1978! 

 

That can be very frustrating.

 

I'd recommend that we try to restart the connection between the two. Follow the steps I posted here and it should improve the overall syncing capacity of the tracker. 

 

Please let me know how it goes or if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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