01-13-2018
13:55
- last edited on
01-16-2018
07:10
by
LanuzaFitbit
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01-13-2018
13:55
- last edited on
01-16-2018
07:10
by
LanuzaFitbit
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Alta will not sync. Have tried turning bluetooth on anb off. Have hooked alta to computer to reset and restarted phone with no luck. HELP...
Moderator edit: updated subject for clarity

01-16-2018 07:59
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01-16-2018 07:59
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Welcome to the Community @glorym1953!
That sounds quite frustrating.
Let's try to restart the connection between the two. To do so please follow these steps:
- Open the Bluetooth settings on your mobile and look for your Alta.
- Remove the Alta from the paired devices list.
- Open the Fitbit app and go into the account tab.
- Select 'Setup a New Device' and follow the instructions to setup the tracker once again.
Let me know if you have any further questions.

