Welcome to the Community @glorym1953!
That sounds quite frustrating.
Let's try to restart the connection between the two. To do so please follow these steps:
- Open the Bluetooth settings on your mobile and look for your Alta.
- Remove the Alta from the paired devices list.
- Open the Fitbit app and go into the account tab.
- Select 'Setup a New Device' and follow the instructions to setup the tracker once again.
Let me know if you have any further questions.
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