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Maps/Distance are not saving.

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The app was always kind of buggy with saving maps.  Now it doesn't save them at all. I like to see my split times for my walks. I do get the cues when I walk, but they don't get saved

Galaxy S7.

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Hello @Comet_Man, good to see you are visiting the Fitbit Community! I saw you are experiencing some issues with the exercise saving your map course. I'm wondering if you are using the connected GPS feature or the MobileRun option exclusive from the mobile app?

 

Regardless of which option you are using, perhaps the following suggestion might be of your help:

 

Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

 

Hope this get you back on track. I'll be around, so feel free so keep me posed.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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