Mate Pro 20 won't send notifications to versa

[Cris123]

Help!! My mate Pro 20 and versa have been connecting and working with each other since I have got it. But 2 days ago they have stopped communicating I'm not getting calls or texts to my versa. I have done everything reinstall fitbit turned Bluetooth off turned Versa off reset phone.

Please help I'm really frustrated. 

[LanuzaFitbit]

Welcome to the Forums @Cris123.

We're very sorry to hear about the frustration that the notifications has caused you. Thanks for trying all of those steps.

It is possible that this is happening because the Mate 20 Pro is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps for the notifications. While you have already tried some of those steps please try going through all of them in order.

In the meantime, maybe you could post about adding the Mate 20 Pro to the list in our Feature Suggestions board. There, other users can comment and vote on the idea to show their support. If you do visit that board, maybe you could read the FAQ to better understand how it works.

Let me know if you have any further questions.