Messages not sending from app

[JohndJohnd]

Hi

Changed over to google the other day, android devices tablet and phone. Since then I can receive messages but the reply area is gray on both devices. Worked fine on fitbit. Spoken to support who spent over twenty minutes having me reinstall app, restart phone, re linking watch, etc nothing worked. He then hung up on me and never rang back. Any ideas how to fix problem? BTW had two accounts, deleted old account before switching 

[RiekoC]

Hello @JohndJohnd 

To help us better understand the problem you're experiencing, what messages are you not able to reply to? 

Which Fitbit device are you using? 

[JohndJohnd]

Hi Ricoc

Thanks for reply tried sending this email but it bounced back

Charge 5, can not send or reply to messages in fitbit app, receive ok. Samsung tablet and phone. Both worked fine before I changed to Google a few days ago. Been on to fitbit support spent 20 mins trying everything he said. Reinstall fb, restart watch, removed and added device several times, checked all permissions checked notifications etc, he then hung up on me. Rang again next day different person checked I had done everything said could not help and would escalate and would send me a reference once number 5 minutes after we hung up. Nothing arrived that was Friday. I did have another fb account which I had to delete to allow change. Hope you can help

ttfn johnb

[Nebraska1234]

I'm having the same problem, which started 6 days ago. The send a message area is grayed out. I've done all the troubleshooting also. Did you figure it out?

[JohndJohnd]

Same time as mine stranded are yours samsung devices by any chance. Wifes works fine but she is on iPhone. Looks like a software or server problem. Last time that took months to sort that was problem with logging weight

[Nebraska1234]

Yes, it is an Android. Thats funny.

[Nebraska1234]

Any fixes on your end? 

[JohndJohnd]

No and support no help at all surprised nobody else has same problem 

Hi

Any idea yet

Moderator edit: merged reply

[RiekoC]

Hello @JohndJohnd , @Nebraska1234 

So far, I haven't seen any other reports/threads in the Fitbit forums of not being able to send a message from the Charge 5 (or 6) as you described. 

Please submit this using the Feedback option in the Fitbit app:

• Tap your picture in the upper right of the Today page in the Fitbit app
• Tap Feedback in the menu that opens
• Complete the prompts and submit

The feedback reports are received by the team for review.

I'll continue to monitor the forums for reports of users experiencing similar issues. If I learn of anything, I'll report back. 

[alexthecat]

@JohndJohnd Samsung has its own text app that is the default on those devices. Samsung doesn't always play nicely with Google/Fitbit. If you tap on the device icon in the upper left of the Fitbit app and then select your device, you'll have the option to view and edit your notification settings. 

Select "Text messages" and you should get a screen that looks something like this

The first Messages app is Google and the second is Samsung. If you are currently using the Samsung Messages app, I would recommend switching to the Google app and see if that works better with the Fitbit app. 

[Nebraska1234]

Hi,

I've tried everything. So weird. Its been working for years, and after
this last Samsung update, it doesn't work. Ill try again at the Verizon
store.

Thanks!

[JohndJohnd]

Sent today thanks

Not so far 

Done that today

Just tried on both devices nothing changed thanks for trying

Moderator edit: merged reply

[JohndJohnd]

Hi

Both devices working now very strange done nothing here

[Nebraska1234]

Oh my goodness, same here! What a journey!

Keep fit! Yay!