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Missing steps on Friends' tile

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‎01-03-2016 14:24 - last edited on ‎08-25-2021 09:54 by Fitbit Moderator

‎01-03-2016 14:24 - last edited on ‎08-25-2021 09:54 by Fitbit Moderator

Hi .... This morning I lost over 6000 steps on the app ??? Why would I loose that much .
Is this normal on the app ?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-04-2016 00:14

‎01-04-2016 00:14

I'm assuming we are talking about the steps total as shown on the friends tile.

 

If so, this tile shows the total steps taken so far today plus the total steps for the previous 6 days. At midnight each day the oldest day's steps are removed to make way for the new day. It is a rolling 7 day total so, once you have at least a week's worth of data, your total will always go down at midnight.

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‎01-04-2016 03:15

In response to SteveH

‎01-04-2016 03:15

Thanks Steve So will the App ever show the true total Steps since day one ? Thanks Meguel Sent from my Bell Samsung device over Canada's largest network.
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‎01-04-2016 03:32

In response to meguel

‎01-04-2016 03:32

I'm not sure about the app (I don't tend to use it much) but if you go to the web dashboard at www.fitbit.com and click on your profile picture at the top right then on the next screen you'll see a "My Achievements" section which shows the true steps since you registered with fitbit.

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