help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app compatibility with HTC One M8

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-03-2016 14:53 - last edited on ‎08-25-2021 09:56 by Fitbit Moderator

‎01-03-2016 14:53 - last edited on ‎08-25-2021 09:56 by Fitbit Moderator

Received a charge HR fir xmas. Can not make it sync with my HTC one m8. Can anyone help before I take a hammer to the thing. Fitbit no help whatsoever. 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎01-03-2016 17:17 - edited ‎01-03-2016 17:17

‎01-03-2016 17:17 - edited ‎01-03-2016 17:17

Welcome to the Fitbit Community @dolly28. It's great to have you here. Please be aware before syncing your Charge HR to your HTC One M8, it is necessary following the set up process. If you have already done it without success, please check out the basic troubleshooting steps to resolve set up issues. If you are still unable to set up your new tracker, please be so kind to try with a computer to see if it works. Then, it should be easier to link with your mobile device. Let me know how it goes.

 

I moved this thread to the Android app board because it is more related to the topic. Catch you later. Smiley Very Happy

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer

‎01-04-2016 03:47

In response to EdsonFitbit

‎01-04-2016 03:47

I have tried both multiple times.

 

My phone has the app as a pre-installed and will not let me remove this as the main device or install the charge hr as an additional.

 

Through the fitbit website my dashboard is also linked to my phone and I can't see how I can change this.

 

My only option seems to be setting up a new email, opening a new account on fitbit and using this. Seems very long winded and also means I lose the benefits from being connected with my phone.

Best Answer
0 Votes