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Missing tiles on the Fitbit App, Steps, sleep, heart rate

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‎03-19-2021 07:46 - last edited on ‎03-19-2021 10:42 by Fitbit Moderator

‎03-19-2021 07:46 - last edited on ‎03-19-2021 10:42 by Fitbit Moderator

A couple of weeks ago multiple tiles disappear from the fitbit app. Steps, sleep, heart rate are some of them.  Why did this happen.  I connected a new device (inspire 2).  I tried uninstalling and reinstalling.  It's the same.  Was there an update on the app that caused this.

 

 

Moderator edit: subject for clarity

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‎03-19-2021 10:49 - edited ‎03-19-2021 10:57

‎03-19-2021 10:49 - edited ‎03-19-2021 10:57

Hello @ckpugboys, welcome to the community forums! Thank you for the information and for the troubleshooting steps you've tried prior to posting! 

 

This is very odd. Currently, if your Inspire 2 is paired to your Fitbit account, the steps, sleep and Heart Rate tile should appear there. If you by any chance unpaired your Inspire 2, I recommend setting it up one more time. 

 

If the tiles still don't appear, please make sure that those tiles aren't hidden on the Fitbit App. For this, please follow the steps below: 

 

  1. On the Today tab Fitbit logo in gray, tap Edit.
  2. To add a stat tile, swipe down and find the stat you want to add > tap Add. To hide a stat tile, tap the X icon on the stat you want to remove.
    Tap Done. 

If that doesn't help, please send screenshots showing the Today tab/window from the App and confirm the model of your mobile device. On a side note, I've moved your post to another thread to keep our forums organized. 

 

I look forward to your response. 

Wilson M. | Community Moderator, Fitbit.
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