help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Mobile Android app not recognising email address

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-24-2022 11:05

‎03-24-2022 11:05

App on tablet successfully recognises email address and account works properly. Mobile phone Android app rejects email address as invalid so cannot open my account on phone.

Best Answer
1 REPLY 1

‎03-28-2022 19:12 - edited ‎03-28-2022 19:13

‎03-28-2022 19:12 - edited ‎03-28-2022 19:13

Welcome to the Fitbit Community, @PMcI.

 

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

 

Please make sure to have the latest Fitbit app version on your phone and tablet. Our team has recently released a new version of the Fitbit app (3.55 for iOS and Android devices). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

 

If your Fitbit app is up to date but you still can't log in, please attach an image of the error message.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer