help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Mobile App Not Capturing Data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-20-2018 19:52

‎11-20-2018 19:52

The mobile app for my ionic Fitbit does not display the proper data, my sleep cycles are not properly captured, and my runs don't come up on the app. But when I took a look at the web app, it displays all of the information the way I would expect, this leads me to believe that the problem lots of people have is not with the actual device but with the mobile app.

Best Answer
0 Votes
2 REPLIES 2

‎11-20-2018 19:58

‎11-20-2018 19:58

Yes, it could well be. Have you tried uninstalling the app, reinstalling and logging back in?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎11-21-2018 16:48 - last edited on ‎11-13-2025 07:03 by Fitbit Moderator

‎11-21-2018 16:48 - last edited on ‎11-13-2025 07:03 by Fitbit Moderator

@GeorgeJames Welcome to the Fitbit forums! I moved your post to the Android App Board as there are more chances for you to get an answer to your inquiry here.Thanks for reporting the situation you are experiencing with the Fitbit app not displaying the information provided by Ionic correctly.

It may be also possible that you are using and outdated Fitbit app version. The new Android Fitbit app version was just released (Nov. 15th); so it is possible that you have not updated yet. Please update the Fitbit app if you haven't done so already.

@NellyG Thanks for sharing your help on this thread.

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes