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Mobile track is gone

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‎09-25-2020 06:11

‎09-25-2020 06:11

I recently upgraded to a Samsung s20 ultra and when I did the mobile track on my fitbit app stopped working. I have tried logging out and restating my phone and logging back in but the mobile track is gone. I don't know what to do. I even tried creating a new account to see if that would work and still it wasn't there. Has anyone else experienced this and been able to solve the issue?

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‎09-25-2020 11:34

‎09-25-2020 11:34

Hello @Karen0913 and welcome to the Help forums.  I know that MobileTrack has certain hardware requirements and that many Android phones just can't support MobileTrack.  This might be the case with your new Samsung.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎09-25-2020 13:32

‎09-25-2020 13:32

Hi, 

I tried forgetting Bluetooth and re-pairing. Didn't seem to work at first but I looked in the notifications on my phone and it was there, I needed to agree to pair again.

 

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