MobileTrack doesn't exist on Galaxy Note 9

[Quinnjj]

Under compatibility, it clearly says I have the option for MobileTrack. But when I go to add a new device, and scroll all the way down, there is never anything there. I've tried clearing my cache, reinstalling the app, and even making a new account. Nothing works. Why? 

[LZeeW]

Hello @Quinnjj and welcome to the community.  While your phone is fully compatible with the app, very few, if any, Samsung Galaxy series phone support Mobile Track.  Where do you see Mobile Track listed on the features of the Galaxy Note 9?

[Thesoccerone7]

https://www.fitbit.com/devices#galaxy_note_9

9th capability down

MobileTrack

If you want to track your activity but don’t have a Fitbit tracker, you can use your smartphone to record basic stats like steps, distance and calories burned.

[Jjr92]

Did you figure this out? I am having the exact issue. 

[3pt14]

Having the same issue here too!

[Jjr92]

On another thread it was confirmed that there is no support for the note 9