help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MobileTrack is counting extra steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-11-2022 20:20 - last edited on ‎02-01-2022 15:32 by Fitbit Moderator

‎01-11-2022 20:20 - last edited on ‎02-01-2022 15:32 by Fitbit Moderator

I used to use fitbit app with charge2 before and it worked well.

But charge2 was out of order and use the app as a mobile tracker but it doesn't work properly.

It shows wrong steps like 6 digit steps without walking in the morning.

Synched steps with fitbit dashboard in their home page but the app show wrong steps all the time.

I don't know why.

I have to check website for my steps and i can't do it in my app.

Any of you has the same issue and know the solution?

 

Moderator edit: updated subject for clarity

Best Answer
1 REPLY 1

‎02-01-2022 15:32 - edited ‎02-01-2022 15:33

‎02-01-2022 15:32 - edited ‎02-01-2022 15:33

Welcome to the Fitbit Community, @ARobinLee.

 

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

 

If you haven't done so, please remove MobileTrack from your account and set it up once again:

 

  1. Tap the Today tab EdsonFitbit_0-1643758110472.png, and tap your profile picture.
  2. Tap MobileTrack > remove it

 

In addition, our team has recently released a new version of the Fitbit app (3.53 iOS and 3.53 Android). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

 

Hope this helps.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes