MobileTrack not appearing on Samsung Galaxy S10+

[ajhall]

I don't see my device.. Fitbit broke but I want to use my device until tracker comes help

Please walk me thru the steps

Thank you👍🏾

Moderator edit: updated subject for clarity

[Saundo58]

Did not work but was worth a try

[riveraje16]

Still no update? It's been over a year...

[PapaSB]

I have also just upgraded my phone and used mobiletrack. I unpaired, not thinking this was going to be an issue, only to find out my new Samsung phone doesn't work on fitbit.

I know the phone has a step counter as it works with Samsung health.

@Fitbit please can you clarify why you are not supporting newer Samsung phones?

I too will end up moving fully over to another vendor, Garmin, if this isn't resolved.

[188888]

I looked through many posts about this issue with little help but I think I found the solution. I think the mobile tracking not being able to be used specifically has to do with a requirement of background app processing. You can manually turn this back on but the solution I used was to turn my battery on high performance mode.  Hope this helps!

[Jolenet123]

I'm having the same issue, originally set up MobileTrack but this wasn't syncing so I disconnected and attempted to reconnect however it does not appear as an option. I have followed the instructions to clear cache etc, uninstalled the app, restarted my phone etc. but have not had any luck with connecting to MobileTrack again. I am using a Samsung Galaxy S10.

[Nblan]

It didnt work *tear i have the new samsung note do you know how long it will take for fitbit to get it together 

[Rmwb]

Same here