MobileTrack not tracking steps

[DRE007]

My mobiletrack stopped working a few weeks ago and I haven't been able to get it to track my steps since. Its been about 3 weeks, I've logged out and back in, uninstalled the app, cleared my cache, removed mobile track and added it again, all countless times. Somtimes it takes several reinstallations for mobiletrack to show up for me to add again. Been trying to trouble shoot it for weeks. Previously it worked fine, no issues, then it just stopped after one manual entry. Fitbit notification says pedometer service is running but it clearly isn't. 

Moderator Edit: Clarified subject

[DRE007]

[RicardoFitbit]

Hello @DRE007, welcome to the Community Forums. 

Thanks for your post and the screenshots that were shared, I understand how frustrating this situation can be for you but your effort and patience troubleshooting this situation before bringing it to our attention is appreciated. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[AReding]

Imagine going through all this just to learn that it now requires a persistent notification in order to use the mobile track. I hate persistent notifications. Guess I won't be using the Mobile Track anymore... At least the steps worked.