MobiletTrack on Pixel stores all steps in current day

[sghurrie]

Hi, so I'm using MobileTrack on my Google Pixel and everything is great except that the Fitbit app keeps ALL the step information on the current day so there is no previous recorded step usage and 17k of steps for today before 6am. It appears to keep adding up the steps for "today's" usage.

[RobertoME]

Hi there @sghurrie, nice to see you have joined the Fitbti Community! One of the reason I can think of is your timezone settings are not correct in side the Fitbit app. The timezone configuration manage and control the time your step count resets. For more details review your timezone configuration, review the following post.

Other alternative would be to set again the MobileTrack feature in your phone, like if this were the first time you are enabling this feature. Log into the app and tap or click the Account icon.Choose the option for setting up a new device and follow the MobileTrack instructions.

Hope this helps. See you around in case you need more help.

[sghurrie]

Thanks @RobertoME I confirmed that my Time Zone and Location are correct in the options. I also unpaired the current MobileTrack and re-setup the MobileTrack. Fingers crossed it works now. It's very strange.

[SherylEss]

I have this issue. Resetting didn't fix it. It's not a time zone issue. It's showing my steps for the last week. I haven't even gone anywhere today but I have 50k steps right now...

And none of those steps will stay. When I look in the past, I have 0 steps for everyday except for in November when I was still wearing my charge.

[SherylEss]

No updates on this bug?