Moto e5 running Android 8.0.0 no background sync

[Thomas21]

 My fitbit versa won't sync anymore. I've tried everything: reconnecting my versa, uninstalling and reinstalling the app, and also restarting my phone. Nothing worked, or was only a short term fix. Plz help

[SteveH]

Unfortunately syncing problem do happen from time to time and it seems impossible to avoid them altogether. 

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

Is your E5 the 2014 model? I ask as that's the only one on the list of supported devices at www.fitbit.com/devices