Motorola E5 Supra and Cricket issue

[Japsey]

When I first set my Fitbit up it synced fine. However, after about 5 hours it quit syncing. I've tried uninstalling, reinstall, reboot, sign out/in, reconnect. Checked all settings on my phone and app. There is nothing that has changed since first setting it up. Please tell me what needs to be done to get it to work. From what I've read it should connect with the 8.0 Oreo software. If not, I sure hope I can get my $ back. 

Moderator edit: Clarified subject

[Rich_Laue]

Is your error related to the post pinned above? 

ATT/Cricket Error 1006

[Japsey]

My IP address is 107.242.117.3Removed previous connections and still not able to sync.  Will try again later when I can connect via WIFI.

[Japsey]

Tried WIFI sync and it still didn't work. 

Any solution??

[LanuzaFitbit]

Welcome to the Forums @Japsey. Hello @Rich_Laue.

Thanks for sharing those details on the situation that you are experiencing and the steps that you have tried. 

In this case I'd like to ask if you are getting some sort of error message and if so, what does it say. That should help us better understand what is going on.

Look forward to your reply.

[Japsey]

I am not receiving any error messages other than the bluetooth error that periodically pops up.  My bluetooth has been on every time i've tried to sync. 

[LanuzaFitbit]

Hello @Japsey.

Thanks for reaching back me with that information. I apologize for the delay in my response.

In this case I'd like to ask if the situation has continued since your last post or if you have noticed any improvements.

Look forward to your reply.

[Japsey]

No improvement at all.  It still will not sync with my phone.

[LanuzaFitbit]

Hello @Japsey.

I apologize for the delay in my response. Thanks for letting me know.

What Fitbit are you trying to connect with your phone? 

In the meantime please try to follow the steps listed in this help article:

1. Open the phone's Bluetooth settings.
2. There, look for your Fitbit and remove it from the list of paired devices.
3. Restart your phone.
4. Run the set up once again.

Let me know how it goes or if you have any further questions.