08-18-2016 05:30
08-18-2016 05:30
Hi there.
I have had Fitbit as a mobile tracker for almost a year now and yesterday I changed phones. However, when I installed Fitbit in the new phone, Android, the step tile got lost and I cannot find a way to add it in again. I have read the posts here, and I do not have a gray letters on my new dashboard with hidden tiles. It also says when I check my Fitbit profile online that there are no devices activated.
I really would like to have the step tile back as it is one of the biggest motivator aspect 🙂
Thank you in advance
DisaDragon
08-18-2016 07:33
08-18-2016 07:33
Hi @DisaDragon
Feel free to reconnect the tracker to the account:
Read the Fitbit Help Article (click / tap to open the page) for more information.
08-18-2016 08:34
08-18-2016 08:34
When I installed it I had to log in (not join Fitbit) as I already had an account. So I could not reconnect it to my account. The link you sent me did explain how I got it from google store but not why there is no steps 😞
08-18-2016 08:49
08-18-2016 08:49
From the article:
If you already have a Fitbit account and want to replace your existing tracker with a new one, or if use more than one tracker and want to have them both on the same account, choose a section below. If you’re replacing one tracker with another of the same model, you’ll be asked to confirm the replacement.
Hope this helps
08-18-2016 09:04
08-18-2016 09:04
Thank you for this. The thing is that I used my mobile as a device, and it does not pop up when I click the + sign for new devices.
So maybe I just need to create a new account and when I say "join Fitbit" mark again "no device".
08-18-2016 09:14 - edited 08-18-2016 09:14
08-18-2016 09:14 - edited 08-18-2016 09:14
No need to create another account @DisaDragon as you have to start over when creating another account.
Feel free to contact the support team, mention what you've already tried to speed things up.
08-18-2016 22:41
08-18-2016 22:41
Thank you. I will 🙂
09-03-2016 05:58
09-03-2016 05:58
Hello, @DisaDragon! It is nice to see you around. Have you already contacted them?
Let us know what they said!