Multiple Surges on one account

[AussieRules]

Received a new surge under warranty as the band broke on my old one.
So I now have two.

Wanting to wear my new one for most things, but strap the old one to my ankle during contact sport. I never did that with my old one out of fear of breaking it... but since I have two now, why not!

Unfortunately I can't see a way to add multiple fitbits of the same model to my account, only seems to work it's two different kinds of fitbits.

Is it possible to link two surges to the same account?

Thanks!

[Odyssey13 · Accepted solution]

Welcome to the forums @AussieRules

We can't have two of the same style Fitbit on one account. However,

there is a way to do it, but it will require you doing a bit of a workaround.

Surge #1 is in use and you want to use Surge #2. Be sure to sync, then set up #2 as a replacement, using these directions - click so your history is retained.

When you want to go back to using Surge #1, sync first, then set it up as the replacement.

By doing this, you can use both of the devices on the one account.

It just takes a few minutes to do the swap and should work for you. I've done it myself with my two ChargeHRs.

[manolosf]

I'm in the same boat. Speaking for myself, the Surge comes with a fixed wristband thus I'm married to the color of the band. I bought a second in another color with the hope of varying things up once in a while. I'd also like to use one for my more intense workouts & runs & use the other for more casual things. A third reason (though not a primary one) is to have a charged back up when I'm going on long hikes/camping. Lastly, a big reason for Fitbit would be to encourage SELLING MORE PRODUCTS! I couldn't do what I wanted to so I returned the 2nd band & now Fitbit has less revenue/profit and increased expense having to process the returned band via the proper regulatory channels (now, it just cost Fitbit money).

Having come up with 4 obvious reasons, the real question is for Fitbit to answer why we CANT do this? It seems like a very simple ability that takes more effort to omit than to built this feature in. Every Fitbit has its own Bluetooth ID/MAC, so the app should be able to easily distinguish between 2 devices no matter what they are - you could even be able to give each one a nickname. While repetitively replacing one band with the other is a workaround, it is not a convenient one. Pointing customers to workaround their software isn't a very good business model, especially when there are so many forum threads requesting this single feature.

The only argument not to is to prevent people from "double counting" steps, but that's a farse since I could easily keep doing that with 2 different devices.

So again it boils down to: 1) making it easier for customers do what they want & 2) adding a simple no brainier feature that could lead to selling more of your higher price point items.

In other words, "you can't do that" is not an acceptable response that should count as a "resolution" to this forum question & again the real question is WHY IS THIS NOT POSSIBLE?