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My Charge 2 is not syncing with the Fitbit app

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‎01-01-2017 03:31 - last edited on ‎01-02-2017 09:32 by Moderator Alum

‎01-01-2017 03:31 - last edited on ‎01-02-2017 09:32 by Moderator Alum

Hi. I have a charge 2 and Samsung j3. The app syncs the odd time but then just stops. I tried all previous suggestions but the only one which seems to work is uninstalling app and re-installing it. That happens daily and is quite annoying. I only have the charge 2 for a few days and really like it, but it would be great if the syncing issue can be solved. Thanks 

 

 

Moderator edit: Subject for clarify.

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‎01-02-2017 09:31

‎01-02-2017 09:31

Good to see you've joined to our Fitbit Forums @Sivimc. I recommend the steps highlighted for Android in the following post for syncing issues. Here you will find the requirements for you phone syncs with no trouble.

 

Let me know if the issue persists. I'll be around.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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