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My Charge 3 is not tracking stairs and sleep

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‎12-26-2018 03:56

‎12-26-2018 03:56

My Charge 3  is not tracking stairs or sleep

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4 REPLIES 4

‎12-26-2018 05:49

‎12-26-2018 05:49

Same here...just got one yesterday and had to unpaid charge 2 to even connect.

 

Now this morning won't sinc and didn't my sleep 

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‎12-27-2018 17:49

In response to LMCBRIDE

‎12-27-2018 17:49

I also received Charge 3 for Xmas. First night tracked well. Last night no sleep stages were tracked and today the stair  tracking also stopped working. Anyone have any suggestions?

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‎12-27-2018 20:12

In response to IttyFittyBitty

‎12-27-2018 20:12

I changed time zones and the watch hasn't changed or synced yet and it isn't tracking my sleep either

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‎12-28-2018 00:19

‎12-28-2018 00:19

I was having the same issue and found this answer on another question. I am going to try see if it works in a couple of days once it has more data on me and also wear it higher up on my arm

 

https://community.fitbit.com/t5/Charge-3/quot-Sleep-not-tracked-quot-on-Charge-3/m-p/2994201#M2420

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