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My Charge HR is not syncing

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‎05-16-2016 10:58 - last edited on ‎05-17-2016 18:49 by Moderator Alum

‎05-16-2016 10:58 - last edited on ‎05-17-2016 18:49 by Moderator Alum

I have marshmallow, the location is on, it's still not syncing!

 

Moderator edit: subject updated for clarity

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‎05-17-2016 18:58

‎05-17-2016 18:58

Hey @Bulldog626 is great to have you on the Community! Let me share with you some tips to make it work:

1. Clean the Fitbit app browser cache by: Logging out from Fitbit app > Phone settings > Fitbit app > Clear Cache > Clear Data > Close the app > Log back into the Fitbit app
2. Turn off the Bluetooth and also your cellphone
3. Restart your tracker
4. Turn On your cellphone and also the Bluetooth
5. Update your Fitbit app to the latest version.
6. Finally, open your Fitbit app and set up your tracker as a new Fitbit device.

 

Let me know how it goes, I'll be around! Smiley Wink

Community Moderator Tarin | Community Moderator

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