My Fitbit App on my Android Phone

[WRMessenger]

The Track Live/Start Exercise is stuck and won't reset to 0

[DramaQueenDiva]

Then you need to clear the cache.  The easiest way is to just hold your finger over the icon and select "Clear Cache".  It might be under something different depending on the manufacturer.

Also, for future reference, unless the question is specifically about the device (not the app), please don't post under the tracker forums like you did here.  Please post all related app questions to the appropriate app forum.

[WRMessenger]

I tried clearing the cache, as suggested, but that didn't work. See the attached screenshot.

 

[Gr4ndp4 · Accepted solution]

Hi, @WRMessenger, welcome. May I suggest you go through the delete/reload cycle on the Fitbit app again? Specifically follow this procedure. On the Today screen of the Fitbit app, touch the icon in the top left corner. Then, sync your device (your post does not indicate which device you have). Sync your phone and Health Connect if you are using HC.

Go to your phone settings>apps>Fitbit>Force stop> storage & Cache>clear storage (this clears Cache as well)>Uninstall>RESTART YOUR PHONE. Go to the Play Store & load the Fitbit app, sign in with your Google account and set up the Fitbit account. As you synced earlier, your data will be safe.

Please post here again & let us know how you get on.

Cheers

[WRMessenger]

I followed these instructions precisely and it worked to resolve my issues. Thank you very much!

[WRMessenger]

I followed these instructions precisely and it worked to resolve my issue.
Thank you very much!

Randy Sexton