My Fitbit One lost two days data

[scottishagate]

Using Sony Xperia Z1 Compact with Android 5. My Fitbit One recorded about 12000 steps on Thursday, and 7000 on Friday, but wouldn't sync with my phone. Today Saturday I got a sync. Today's steps are showing, but Zero Zilch Nothing in any category for Thursday and Friday. Really annoying, how can I recover this data, and will it happen again? 

[LanuzaFitbit]

Hello @scottishagate! 

Thanks for pointing that out. Did your tracker experience any sort of reset before you were able to sync on Saturday? If so, was it more than once? Also, how did you get it to sync once again?

In the meantime, perhaps you could manually log a walking activity for the whole day to get the specific amount of steps that you remember from those days. To do that, please follow these steps:

1. Log into your Dashboard and go to the log activities page.

2. Scroll down and click on the walking icon.

3. Next to the 'distance' section you should see a small drop down menu. Open it and select steps.

4. Enter the number of steps, the date and the duration for the activity. Then click the log button. Check the picture below for reference:

This should let you get the proper amount of steps back into your totals.

Hope this helps! Let me know if you have any further questions.