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My Fitbit app showing different time to my Fitbit

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‎05-04-2020 23:53

‎05-04-2020 23:53

My Fitbit Charge 3 has correct NZ time, but my Fitbit App showing a time that is 5 hours behind. I have gone into advanced settings and turned off auto time zone, and picked Auckland time zone. But under Sleep section I can pick a time but when I hit OK it shows a time that is 5 hours behind. Can anyone help?

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5 REPLIES 5

‎05-05-2020 03:43 - last edited on ‎09-03-2024 05:59 by Fitbit Moderator

‎05-05-2020 03:43 - last edited on ‎09-03-2024 05:59 by Fitbit Moderator

Hi, @BobbyFirmino , have you travelled recently?  Sometimes this can happen when changing timezones.

I would suggest going back to your advanced. settings and this time choose any incorrect timezone and force a sync.  Next return to time settings and choose the correct timezone (Auckland) and sync again.  After that you can turn auto timezone back on again.

I am not sure if this will fix previously logged sleep settings, but it should solve the problem moving forward.

It would also be a good idea to check whether your app is completely up to date, and if not update it.

I hope this helps.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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‎05-05-2020 11:21

In response to Julia_G

‎05-05-2020 11:21

Thanks Julia. I will try that.
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‎05-05-2020 23:14

In response to Julia_G

‎05-05-2020 23:14

Hi again Julia. No luck I'm afraid. Even the time displayed below the sync icon  is 5 hours behind. My fitbit has the correct time, but I am getting notifications about readying for sleep late afternoon instead of in the evening. Strange.

Cheers

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‎05-06-2020 02:48 - last edited on ‎09-03-2024 05:59 by Fitbit Moderator

In response to BobbyFirmino

‎05-06-2020 02:48 - last edited on ‎09-03-2024 05:59 by Fitbit Moderator

Hi, @BobbyFirmino , it might help to check your country settings on the web based dashboard.  You can access that whenever you are logged in to the Community.  At the top right of every page you will see Help / Dashboard / Store.

Click on Dashboard and on the dashboard click on the gear icon top right.  From the drop down menu choose “personal info” and then find your country and make sure it is set to New Zealand.  If you make any changes be sure to sync your Fitbit.

Sense, Charge 5, Inspire 2; iOS and Android

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‎05-06-2020 16:19

In response to Julia_G

‎05-06-2020 16:19

Thanks but still no change.

This all came about when I got a new phone. I smart switched everything across, but cannot understand why it may have been affected. Once lockdown eased I will go back to the shop where I purchased the Fitbit, someone there may be able to help. Again I appreciate your help.

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