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My Fitbit isn't syncing since 3.2 update

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‎08-09-2019 14:58 - last edited on ‎08-16-2019 12:31 by Moderator Alum

‎08-09-2019 14:58 - last edited on ‎08-16-2019 12:31 by Moderator Alum

I have not been able to sync since I updated the app to version 3.2. What’s worse is that the time is wrong on the watch and I believe there is no way to update it from the watch. All other features do not work as well such as text notifications.

 

According to the negative reviews on the Google app store this is happening to many people. I have tried the suggested troubleshooting steps and none of them worked. Upon selecting sync, the app spins for more than a minute then the app blinks and stops. Sometimes there is a red exclamation point displayed.

 

This is my second Ionic and each successive release or firmware breaks something on this watch. Please post instructions on how to resolve this issue or instructions on how to revert to the old version until Fitbit fixes the issue. Troubleshooting steps I tried that did not work:

  • Rebooted phone
  • Rebooted watch several times (have to do this in the about section, because holding the buttons no Longer reboot the watch.
  • Disabled Bluetooth and activated it with combination of rebooting watch and phone.
  • Unpaired the IONIC and paired it again
  • Uninstalled the software and installed it again. 

 

Ionic with firmware version 27.33.1.30

Samsung S8+ with Android 9

 

 

Moderator edit: subject for clarity

Best Answer
20 REPLIES 20

‎08-23-2019 10:37

In response to AlejandraFitbit

‎08-23-2019 10:37

Really? Yes. I literally tried everything before posting in this forum. I
did chat with Zen and he basically tried several other steps and had me try
to connect to another device with no success. Then he told me I could have
25% off a new purchase. A $300 watch that lasted 15 months, and I was happy
with, suddenly loses Bluetooth connectivity due to launch a new app seems
suspicious to me. Fortunately, I purchased the thing through Wal-Mart who
offered a 3 year warranty, so I'm currently bent on exhausting that option
before spending money on something new.

But, hey, thanks for checking in to make sure I held up my end of the deal
by trying the steps you've provided.
J
Best Answer