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‎08-22-2019 13:13

‎08-22-2019 13:13

Hi,

I just received my fitbit today but do not receive the message / phone calls on the fitbit. I have a fitbit charge 3, and a Samsung Galaxy s9. Can someone help me please 🙂

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3 REPLIES 3

‎08-22-2019 23:46

‎08-22-2019 23:46

Welcome to fitbit!

 

Notifications don't start automatically as there are a few things that need to be configured first. Luckily, fitbit has a guide for this at: https://help.fitbit.com/articles/en_US/Help_article/1979/

 

If you have been through this and you are still not getting notifications then there is also a troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1610/

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‎08-23-2019 10:52

In response to SteveH

‎08-23-2019 10:52

Its still not working 😞 is there a helpdesk or anything?
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‎08-23-2019 10:56

In response to Mloufit

‎08-23-2019 10:56

There's a link to the customer support contact options at the end of the troubleshooting guide

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