My Sense won't sync with OnePlus phone

[Maniemi]

It worked little time on Thursday.I had made all tricks what they recommend but it doesn't help. I can't see any steps, sleep informaation etc on my app

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Maniemi.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend to force stop the Fitbit app: open your phone's Settings > Applications > find the Fitbit app > Storage > Clear cache > go back and tap Force stop. Please also confirm our complete troubleshooting tips in Why won't my Fitbit device sync? 

Hope this helps. 

[Maniemi]

I made things you adiviced but it doesn't help.
Thursday at 8.01 in Finland it worked last time

[LiliyaFitbit]

Thank you for your reply, @Maniemi.

I appreciate your efforts and the additional details and recommend trying the following:

1. Restart your phone and remove your watch from your phone's Bluetooth settings.
2. Open the Fitbit app and tap your profile picture.
3. Tap Set up a device. 
4. Choose your device and follow the on-screen instructions to continue.

If the issue persists, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

[Maniemi]

Today I got my Sense paired with my phone. I reinstall app many times along these days and today was success!

Every time I made same things, so I don't know what was the problem.

[LiliyaFitbit]

Thank you for your reply, @Maniemi.

I am glad to hear that you were able to resolve this issue, thank you for your time and efforts. I understand your concern and hope you continue enjoying the Fitbit experience without any issues. You can find more information about syncing your watch in How do Fitbit devices sync their data?  

In case you have some spare time, I would like to invite you to visit our Discussions board where you can make new friends and create new topics.

See you around.

[Maniemi]

Now I have a same syncing problem.

I think that I try return my Sense to shop. I need a product which works...

[BraulioFitbit]

Hey there, @Maniemi.

I understand where your frustration is coming from. Since your Sense keeps having difficulty to sync despite trying the steps provided above, I recommend you to contact our Support team by online chat or calling them so they can gladly assist you and find a solution.

See you around.

[Maniemi]

Sense works and sync with another phone which hasn't Android 11. Problem
began in August when my phone got Android 11 and its updates.

I'm not satisfied because other phone isn' t mine...

Mari-Anne