My Versa stopped syncing with my Huawei P10 lite yesterday

[SunsetRunner]

I had been successfully using my versa with my new Huawei phone for several days then yesterday, halfway through a bike ride it stopped and I can't get it to work again.  What's going on?

[SteveH]

I'm afraid fitbits do not work well with Huawei "lite" phones. Fitbit say:

"Due to Bluetooth issues that prevent certain devices, like Fitbit devices, from syncing, our products aren't compatible with the following phones:

• Huawei P8 Lite
• Huawei P9 Lite
• Huawei P20 Lite
• Xiaomi Mi 6"

taken from: https://help.fitbit.com/articles/en_US/Help_article/2315/?q=p8

It's why your phone is not on the list of supported devices at www.fitbit.com/devices

You could try restarting your fitbit in the hope it will get it going again but there's a high risk you will get issues from time to time with that phone. Here are the restart instructions: https://help.fitbit.com/articles/en_US/Help_article/1186/

[SunsetRunner · Accepted solution]

This is disappointing, but having been back to the retailer it's working again.