My app won't connect

[MelissaGirlFri]

I was trying to connect my fitbit but my app keeps exiting the page anyone know how to help?

[LanuzaFitbit]

Welcome to the Forums @MelissaGirlFri.

I'd like to help you figure out what is going.

The first thing I'd like to ask is what phone you are using to sync your phone? Also, what page are you referring to? Could you a bit more specific about what is going on? That would definitely help in getting everything to work.

Let me know if you have any further questions.

[h1u2e3y4b]

Am having a similar issue. I received the fitbit charge 3 for Christmas and it is my first fitbit. But when I get the notification which asks if I want to set up and I put yes, I'm taken to a new page where I sellect the model fitbit. But when I click the Charge 3 and then set up it takes me back to the previous page. I've tried uninstalling and reinstalling. Along with logging in and out but nothing works. 

[LanuzaFitbit]

Welcome to the Forums @h1u2e3y4b.

I apologize for the delay in my response. Congratulations on your new Charge 3 that you got for Christmas! Thanks for sharing the steps that you have tried, let me help you figure out what is going on.

The first thing I'd like to do is to ask you some questions:

• What phone is it that you are using?
• Do you get some sort of error message?

Look forward to your reply.