help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My charge 2 is not syncing with my fitbit app.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-05-2017 16:04

‎06-05-2017 16:04

My charge 2 will not sync with my app. My app will not even find the fitbit. I have uninstalled and reinstalled. Restarted my device, turned off and on the location and bluetooth.

Best Answer
0 Votes
1 REPLY 1

‎06-06-2017 00:18

‎06-06-2017 00:18

It might be worth trying the restart of the Charge 2 a few more times. It's known to not always work and it's recommended to try it at least 3 times.

 

If that doesn't do the trick there are some more troubleshooting ideas in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

Best Answer
0 Votes