help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My fit bit won't sync with fitbit.com

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-18-2016 03:41

‎10-18-2016 03:41

My fit bit hasn't synced in days. I get a message saying cannot connect to fitbit.com to sync. Is there any solutions to this? I've tried restarting my phone.
Best Answer
0 Votes
1 REPLY 1

‎10-18-2016 16:26

‎10-18-2016 16:26

@Kellie2016 The Galaxy S7 is not currently listed as a supported device. I recommend following the same steps that I suggested regarding the Galaxy Note 5 here. It doesn't hurt to try set up but it isn't guaranteed that all features will fully function with a device that is not listed as supported here. 

 

As an alternative, you can setup with a computer using the instructions here.

Erick | Community Moderator

It's all about the food! What's Cooking?

Best Answer
0 Votes