09-16-2019 08:08
09-16-2019 08:08
For about a month now my fitbit Alta HR will not sync with my phone. Had my phone checked and it fine, called support and did everything they suggested still nothing. Has anyone else had this problem? If you did and had the problem solved, please let me know. This is want I have done so far:
09-16-2019 08:37
09-16-2019 08:37
Hi @friendlyleo Which phone do you have and is it on the list of compatible devices? click to see
09-16-2019 09:12
09-16-2019 09:12
09-16-2019 09:55
09-16-2019 09:55
What platform do you have? I'll move this thread over to that specific area for better responses.
09-16-2019 10:04
09-16-2019 10:04
09-16-2019 10:08
09-16-2019 10:08
Android, iOS or Windows - the operating system is also called a platform.
09-16-2019 10:12
09-16-2019 10:12
09-16-2019 13:52
09-16-2019 13:52
yes... mine went south on the 23rd of august... had it sync once when my daughter was trying to figure it out... went south again and has never connected again... I'm so tired of hearing the same line over and over and over... its not my phone had it checked my Alta HR is only 8 months old and I believe its either the app is screwed or the fitbit itself is dying but customer service wont agree because they would have to replace it... I'm frustrated and i cant get anyone to listen to me..
09-16-2019 16:08
09-16-2019 16:08
Mine too. Got it yesterday, charged it up and tried to connect to my phone. I'm getting absolutely nowhere. It completely refuses to sync with the app.
09-19-2019 07:12
09-19-2019 07:12
take it back to where you purchased it... I've been fighting with mine for a month and nothing has changed I've been talking to someone from customer service and they are clueless they keep asking the same questions over and over and over and nothing gets fixed...
09-19-2019 07:33
09-19-2019 07:33