My fitbit no longer sync to my S4

[Xoli]

My fitbit doesnt want to sync to my phone. My phone shows incorrect data amd nolonger shows steps, it only shows calories. My app on my only allows refresh but no sync option. This is fruastrating cause my data on my vatality was last sync to fitbit in oct 25th because of this. Unhappy at all.

[Lizzie.h]

Hi Xoli

Check if you have the latest Samsung Software  installed on your phone. A lot of people in the forums  like me have had problems after a Fitbit app release. After I installed the latest Samsung software on my Galaxy A10 my particular problem  was gone . I have had passed on the information on forum and others now have working apps. Worth a try. Nothing to lose. Post if you have  success. 

[HampsteadHokie]

My Samsung is up to date and I have been having issues with syncing on my phone for weeks.  I have not been able to get it to sync for over 24 hours now.  Ugh!

[Lizzie.h]

Hi HampsteadHokie 

Thanks for your message .

I have to be honest here. My phone is a Samsung Galaxy A10. My tracker is a charge 2.

You have a Samsung S4. What tracker do you have.

You say you are updated.

You have a Samsung software to check.

You have a fitbit app release to check 

Can you post that information back please. 

Recently fitbit app releases have caused problems. Samsung put out a software update that has helped a lot of forum members.

Can you be very specific about the problems you have had.

Forum members need the right information in order to help.

Apologies for the delay  in my reply. 

I look forward to seeing your reply.

[HampsteadHokie]

I have a Samsung Galaxy 8. My phone was updated 24 October 2019. Oddly
enough, I think that is about the time I started having issues. My Fitbit
app is up to date, according to my phone. It appears to be v 3.11.

I have my Fitbit Versa 2 saved to be able to unlock my phone, but it has
struggled with that for weeks. Now, my phone simply does not even see my
Versa 2 via bluetooth.

Thanks!

[Lizzie.h]

Hi HampsteadHokie 

My Samsung Galaxy A10 stopped syncing with my charge 2 tracker when fitbit released 3.10.

I turned off the auto update in Google play store so I only received my updates over wifi and also had control over what I wanted to allow to be installed.

I updated to  version 3.11 the same as you have. It did nothing to help me with the syncing problem. 

I then checked in settings on my Galaxy A10  under software update and installed the latest Samsung software. That was on the 28th November. My phone immediately began to sync with my charge  2 tracker and is still working now. 

It might be worth looking in your phone settings under software update to see if there has been another update since your October one.

There must have been a fix patch in my last software update which allowed my phone to start syncing. 

[Xoli]

Hi Liz
Thank you so much, its working now afyer ive updated my software

I really appreciate your help

[Lizzie.h]

Hi. I am really happy for you and thanks for letting me me know. Glad I could help.