01-05-2016 11:41
01-05-2016 11:41
01-05-2016 11:53
01-05-2016 11:53
Hi Naveen,
I'm currently having the same issue. I tried to uninstall and reinstall the app. I have tried to hard reset my Fitbit charge HR tracker. Currently still not working 😞 ..
01-09-2016 04:47
01-09-2016 04:47
Welcome to our Community @Naveen_Prakash @megsterstorey! Thanks for stopping by! I'd suggest you review this troubleshooting article. Also, please note that if you recently upgraded to OS 6.0 (Marshmallow) you must have location services turned on to sync your tracker. With this latest update, Google changed the permissions for Bluetooth syncing, requiring the use of location services. For more information about the latest Google permission requirements, see Google’s Android 6.0 Changes document.
Hope this helps, let me know how it goes!