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My fitbit versa watch is not starting after factor reset

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‎07-22-2019 06:18

‎07-22-2019 06:18

I tried to factory reset my fit bit versa watch.... When I tried to restart it the message on the screen shows "data not cleared Sync and try again"please help me out of this issue 

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‎07-23-2019 12:39 - last edited on ‎08-02-2025 08:19 by Fitbit Moderator

‎07-23-2019 12:39 - last edited on ‎08-02-2025 08:19 by Fitbit Moderator

@tirumala4110, welcome to the Fitbit Community! I hope you're doing well!

Let me help you unresponsive Versa and thank you for troubleshooting this issue. Lets discard a charging issue so try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here. 

Let me know how it goes.

Alvaro | Community Moderator

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