help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My fitbit will not update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-18-2019 22:06

‎11-18-2019 22:06

My fitbit will not update.  It is currently a day behind and will not sync with my phone at all.  I have turned my fitbit on and off as well as my phone and have signed out and back into the app.  Everytime I search for the fitbit to reconnect it, it says no device found.  I have tried all 3 things it says to do and retry connecting it and it continues to say no device found.  Any suggestions on what to do?

Best Answer
0 Votes
1 REPLY 1

‎11-19-2019 09:11

‎11-19-2019 09:11

@Kerri27 A warm welcome to our Community!

 

Let me help you with your Fitbit not syncing and thank you for troubleshooting this issue. Which Fitbit device do you have? Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes