My flex will not pair with my Android phone

[krobinson81]

I don't understand why my fitbit will not connect to my phone. My Bluetooth is on and it keeps say pairing rejected by Flex. Please help!!

[SunsetRunner]

which phone reference ?

you have in signature "Posted from Android 2.0"

probably a too old androïd

[MeylinP]

Welcome to our Community @krobinson81! It's great to have you here! I'd suggest you restart your tracker and if you haven't already done so, please review our troubleshooting article here. Please note that if you recently upgraded to OS 6.0 (Marshmallow) you must have location services turned on to sync your tracker. With this latest update, Google changed the permissions for Bluetooth syncing, requiring the use of location services. For more information about the latest Google permission requirements, see Google’s Android 6.0 Changes document.

Hope this helps, let me know how it goes!  

[youarekidding]

Location services set to high. Still rejects pairing

[marisa.skylar]

i have the same problem.. i have restarted the device and uninstalled the app on the phone and reinstalled.  it keeps giving me the same message.  and when i want to check my progress on steps it says 0.  If i go onto the app it adds the calories that i have burned today but i would love to get the device paired with my phone and to be able to see my steps for the day.  Please help

[youarekidding]

Something is not working on th flex itself. Call them. Stop trying to fix it yourself i will not happen. Take it from me. Tried for months.