My lighthouse badge doesn't appear using Pixel Watch

[Cookie_Wookie_7]

Yesterday I climbed 50 floors using my Google Pixel Watch but I was not awarded any badges. I tried resetting the app and checking the web dashboard

Moderator Edit: Clarified subject

[MomentsNotice]

I've also had this problem. The watch is counting floors and syncing them with the app but badges aren't unlocking.

Here's my original post on the topic.

https://community.fitbit.com/t5/Android-App/Pixel-Watch-not-earning-floor-badges/m-p/5289397 

I was told to contact support and I have. It's been escalated, whatever that means, and seems to be something they're aware of. I'm not holding my breath that it will be fixed.

On my profile page the Best and Lifetime stat sections are missing the Floors entry entirely. A full third of my data is missing from the profile and all I've gotten is a shoulder shrug. 

[YojanaFitbit · Accepted solution]

Hi there, @Cookie_Wookie_7. Welcome to the Community Forums. @MomentsNotice It's always nice to see you around. Thank you both for sharing the details about the issue you're having with Fitbit badges.

As it was mentioned before, our team is aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[Cookie_Wookie_7]

Thanks for the quick reply. Do you know if the resolution will include retroactively giving me the badges that I have earned while it is broken?

[YojanaFitbit]

@Cookie_Wookie_7 Your welcome, I know how important this is for you. I hope this is part of the resolution but we don't have that information yet. Thanks for your understanding and for your patience.