help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My new fitbit blaze won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-11-2017 05:12

‎02-11-2017 05:12

Just purchased the Blaze yesterday and successfully completed set up. Two things keep happeneing. I continue to get, "sync error, try again". Then when I do try it again, it says synced moments ago, but my Blaze still has all incorrect settings on it. Clock face is wrong, time is wrong, steps are wrong. So, I try to sync again and still nothing. I've restarted the phone, the fitbit, uninstalled app, bluetooth is on, internet connection is good. I'm on android 4.4 version if that helps. I'm getting frustrated seeing how I just brought it and cant use it properly. 

Best Answer
7 REPLIES 7

‎02-11-2017 07:10

‎02-11-2017 07:10

Unfortunately, not a fix but I am seeing the same issue and I've had my blaze for 6 months.

I have the same error and the silent alarms are not syncing up. This has been an issue since the latest app update earlier this week.

Best Answer

‎02-12-2017 09:57

‎02-12-2017 09:57

Same issues here. No matter what I reset, restart, pair and unpair, turn on or off, nothing works. 

It won't sync with my app so I'm not getting any of my data. So what's the point?? 

Expensive piece of crap. They need to fix it asap. 

 

(I have the Blaze and Samsung Galaxy S7 Edge) 

Best Answer
0 Votes

‎02-12-2017 10:18

In response to Karmadoll

‎02-12-2017 10:18

@Karmadoll, on your Samsung phone do you have WiFi enabled?  If so, turn it off and than try syncing the tracker to see if will connect.

 

Best Answer
0 Votes

‎02-12-2017 10:43

In response to USAF-Larry

‎02-12-2017 10:43

Same issues! New Blaze, sync issue with clock display, alarms, dropping Bluetooth, interference with Bose wireless speaker. If there is no solution soon, I will be returning. Thanks!

Best Answer
0 Votes

‎02-12-2017 11:03

In response to Bmoney

‎02-12-2017 11:03

@Bmoney, I have found with my Charge 2 that after adding new Bluetooth devices, such as the recent Skullcandy headphones, I had to go into the phone's Bluetooth settings and Forget the Fitbit pairing and then go into the Fitbit app and re-add the tracker. Never had a problem syncing after that until a new Bluetooth device was added again and I had to repeat the process.

 

Best Answer
0 Votes

‎02-12-2017 12:32

In response to USAF-Larry

‎02-12-2017 12:32

my "test notification" goes through but I am not getting any others, my alarms are stuck in pending sync mode and will never sync even though all other information is syncing.

Best Answer
0 Votes

‎02-13-2017 03:52

In response to Bmoney

‎02-13-2017 03:52

I have been having the same issue.  the latest update is not syncing well with my G6 edge.  Very frustrating.

 

 

Best Answer
0 Votes