help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My phone stopped syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-21-2017 19:07 - last edited on ‎08-24-2017 05:51 by Moderator Alum

‎08-21-2017 19:07 - last edited on ‎08-24-2017 05:51 by Moderator Alum

My blaze stopped syncing to my Moto z force on August 18 8:00. Since then I've tried restarting, turning Bluetooth on and off, everything in the help section, I've uninstalled Fitbit, I've deleted all of my Bluetooth syncs, I've tried everything and I'm frustrated!!! Help!!!

 

 

Moderator Edit: Updated Subject For Clarity.

Best Answer
0 Votes
1 REPLY 1

‎08-24-2017 05:50

‎08-24-2017 05:50

Hello @Jenalee17, it's nice to have you here one more time in the Fitbit Community. I've seen you are syncing with a non compatible mobile device. When a device is not compatible we cannot guarantee the behavior of the phone in relation to the tracker's functionality.

 

If the troubleshooting steps for syncing are not resolving the issue, please give it a try with a device listed as supported or using a computer in the meantime.

 

Our team is always working to test and add more Android devices to the supported devices list, so If your device isn't listed, you can check the list at a later date to see if device support has been added

 

Keep an eye open for future updates!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes