My phone won't sync to the website

[Grady323]

I got back on the wagon this weekend.

Charged my Charge HR and started logging food on my app on my Droid Turbo. No Problems at all. But when I went the the website on Monday it isn't updating. I tried to uninstall/reinstall the app on my phone. No luck. On the website I acted like I had a new device to pair and went through the motions, but on the screen where you would choose a device in the drop down box, it said I had no devices available. I know I used my Turbo in the past. 

Anyone have any ideas what I should try next?

[RobertoME · Accepted solution]

Hello @Grady323, it's nice to have new faces in the Fitbit Community. I was looking in your Community profile and indeed you don't have any tracker paired. I'm curious about this since you mentioned you had your tracker paired with your phone before.

So it's possible you might be using a different email address that you've used in the past. Make sure you are logging with the same email address on your web-Dashboard that you used on your mobile app.

Also I would like to know where are you trying to pair your tracker, is it on your mobile app or he web-Dashboard?

The following post might get you back on track, give it a try and remember to use the same email address where are you going to use your Fitbit Dashboard.

Hope this helps and keep me posted how it goes.