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My tracker is not syncing with my phone

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‎03-13-2016 13:00 - last edited on ‎03-14-2016 15:46 by Moderator Alum

‎03-13-2016 13:00 - last edited on ‎03-14-2016 15:46 by Moderator Alum

My fit bit isn't syncing to my phone .. saying it can't find my tracker 😕

 

 

Moderator Edit: Change subject for clarity

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5 REPLIES 5

‎03-14-2016 05:31

‎03-14-2016 05:31

Welcome to the Fitbit Forums @Hollymarie1992! I recommend starting by checking out these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process.Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your tracker is running the latest software version and your mobile device the latest version of the Fitbit app for iOs or Android device.

 

Hope this helps. Let me know the outcome.

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‎03-15-2016 15:05

‎03-15-2016 15:05

Mine is the same... All they say is to reset it.. fed up of resetting.. They no longer even reply to me..
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‎03-16-2016 09:44

‎03-16-2016 09:44

Agreed. The problem started after the most recent (v18.122?) Firmware update. The trackers Bluetooth now turns off periodically. Rebooting the tracker seems to help, but only temporarily. Come on guys...
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‎03-16-2016 17:36

‎03-16-2016 17:36

This is really annoying this was a great app and device. I dont get what kind of update makes a product worse , scratch that i wont say worse because it wasn't bad it was perfect. #if it aint broke dont fix it
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‎03-17-2016 00:16

‎03-17-2016 00:16

Gonna buy a jaw bone and bin the useless overpriced fitbit charge. .

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