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Need help syncing with unsupported device

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‎09-24-2017 08:06 - last edited on ‎09-24-2017 11:02 by Fitbit Moderator

‎09-24-2017 08:06 - last edited on ‎09-24-2017 11:02 by Fitbit Moderator

If your Android Phone is working well - do NOT "upgrade" the App.

FitBit has NO compatibility guaranteed for any Motorola Phone [mine's the G5] or for any BLU phone [mine's the Vivo 5R] and Windows 8.1 is no longer "supported" - and you can't even download the older unsupported program to get back to where you were, and use the supplied dongle.

 

So all I have - and quite a few others I suspect - is an expensive pedometer which now syncs to nothing.

 

This is NOT client-friendly progress.

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎09-24-2017 08:54

‎09-24-2017 08:54

@FitSamsDisco, sorry to hear you've had such problems with your tracker & compatibility - there are some Motorola phones that are certified compatible, though, as shown in the screenshot below. Perhaps I've been lucky in that I have upgraded all of my trackers to the latest firmware, and upgraded by phone & tablet to the latest Android app, and they are all playing well together.

 

Motorola.jpg

 

Best Answer