Need to delete weight badge

[Hwalstrum]

My daughter stepped on my scale too long this morning, causing it to sync to my fitbit account. I received a badge that congratulated me on losing 200 pounds (not that weighing 41 pounds at age 26 could ever be a good thing), and a badge for reaching my goal.

I actually did lose 40 pounds as of today, however, but Fitbit isnt giving me a badge for it. I'm assuming because of the whole "200 pound loss" thing. I reset my goals, adding in all the correct information, but the badge is still there, and my 40 pound loss is still unnoticed. How do I fix this? Thanks!

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Hwalstrum, welcome to the Community Forums! 

Thanks for bringing this to my attention and all the details that were shared in your post. I was informed by our Customer Support team that they already provided you assistance with the issue you experienced with the badge that was wrongfully received because of your daughter, therefore, I suggest you to contact them back if you require further assistance or if you have any additional questions about the information they provided to you.

I'll be here if you need anything else.

[HarborNate]

I am having the same3w issue because my cat stepped on the scale. deleted the wrong weight but badges remain and I can not properly set a weight loss goal based on my initial weight. I have tried all 3 methods of support (phone, chat, and DMing the support twitter) I have not had any good results. the phone doesn't have an option for Fitbit app problems and when I get someone to transfer me to the "right department" I hear one word and the line goes dead. chat support always ask me to provide details but never responds after I tell them my problem. the twitter is a waiting game too. So if you have some ability to get ahold of the "Customer Support team" that I don't, please do so

[SilviaFitbit]

@HarborNate Hi there. 

Thank you for the detailed information shared. I was able to see that our Support team has been in contact with you, please continue the communication with them, they'll be happy to assist. 

Have a good rest of the week.