Hi @1028Cshort, good to see you have joined the Fitbit Community. I would like to know if you are seeing an error of format? Or any other abnormal behavior at the moment to upload your picture?
In the meantime, I suggest to try the following steps to make sure your app is not failing.
- Log out from your Fitbit app and go to your phone settings.
- Access to the App manager option and look for the Fitbit app in your downloaded apps list.
- Once you are there, clear the app cache and data and finish this workaround by restarting your phone.
- When your phone has initialized again, go back to your app and try again.
In case your picture is not uploading from your mobile app, I suggest uploading the photo from your fitbit.com dashboard instead.
- On the fitbit.com dashboard, tap your profile picture in the top right corner.
- Click Change profile pic or Upload pics to choose a new photo.
Hope this helps. Don't forget to keep me posted how it goes.
Roberto | Community Moderator"Great things are done by a series of small things brought together.” What's Cooking?
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
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Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
