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Need to force stop the app daily to sync

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‎01-04-2019 11:27 - last edited on ‎01-06-2019 09:48 by Fitbit Moderator

‎01-04-2019 11:27 - last edited on ‎01-06-2019 09:48 by Fitbit Moderator

Hi,

 

I've had my Versa for 4 days and every day I have to force stop on the App so it starts syncing again. I had the charge 2 prior to this and never had this many problems syncing so early on. Is this a problem that can be fixed? 

 

Thanks

 

 

Moderator edit: Clarified subject

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3 REPLIES 3

‎01-06-2019 09:49

‎01-06-2019 09:49

Hello @dfawzy.

 

Thanks for bringing this up and sharing that you have to close the app so that it syncs with your new Versa.

 

In this case I'd recommend that you try following the steps listed in this help article, all of them, the next time this happens. That should help correct the situation and get your Fitbit to sync correctly.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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‎10-03-2019 12:41

‎10-03-2019 12:41

I have the same issue since receiving my Versa 2, using Samsung A3 phone.

 

Every time I walk far enough away from my phone that the connection is lost, the phone app 'sync now' icon just shows a red ! icon. I then need to force stop the app before I can go through the steps to re-sync.

I'm doing this nearly 10 times a day and it's an absolute pain.

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‎10-03-2019 13:34

In response to SunsetRunner

‎10-03-2019 13:34

I've worked through the steps listed in:

https://help.fitbit.com/articles/en_US/Help_article/1866/?q=sync&l=en_US&fs=Search&pn=1#android

 

And when I disconnect my 1 only other bluetooth device (earphones), then the Versa sync's correctly. It's good to know the reason why, but now I'm left with the decision to either disconnect/reconnect my earphones multiple times a day or force stop fitbit app multiple times a day 💆🏻‍:male_sign:

 

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