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Negative time when tracking Walk activity

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‎02-20-2020 17:08 - last edited on ‎02-21-2020 17:45 by Fitbit Moderator

‎02-20-2020 17:08 - last edited on ‎02-21-2020 17:45 by Fitbit Moderator

It is not consistent, but many times when I start to track a walk in the FB app on my Android phone the time starts as a negative number. I have seen it start at -36 seconds or -40 seconds. It then counts up to 0, then counts up properly. Of course today I tried to recreate and get a screen grab, but time starts at 0 seconds.

 

Anyone else have this? Is there a parameter that I do not know about but it gets set and/or changed?

 

Thanks.

 

Moderator edit: Subject for clarity 

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‎02-21-2020 17:44

‎02-21-2020 17:44

Hello @Travlr, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post, seems odd that such information is being tracked that way. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Which mobile device are you using? Also, which Fitbit are you using to track your walk? If possible, please send me a screenshot of this issue so we can move forward. Please refer to this post for instructions of how to attach an image into your post.  

 

Let me know if you have any additional questions, I'll be around.

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‎02-21-2020 18:26

In response to RicardoFitbit

‎02-21-2020 18:26

Thanks for your reply. I have a Moto  G5 and a Charge 3. It is in the Fitbit app on my phone that I have seen the negative numbers, quite a few times in the past month. Have tried to recreate it but, so far not successful. I will respond with a screen capture from my phone when it happens again.

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